Shipping & Returns

Our website takes every customer seriously, so your satisfaction is our long-term pursuit and upmost concern. Please open the parcel in the presence of courier when your parcel arrived and double check and make sure that the shoes is what you ordered from us and all the information match. In order to make sure if the shoes fits on you well, please put it on as soon as possible without removing the tags, altering, or washing the shoes and also will not affect the secondary sales.

In order to settle each dispute much more easier and faster, please provide some pictures which are real and accurate to prove that it is our fault to make the mistake if you would like a refund, partial refund or return. Please be noted that no return or refund is acceptable without getting our permission, we will give you a corresponding answer when your problem has been verified and confirmed.

General Return Policies

Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).

If you are returning or exchanging Christian Louboutin shoes, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached. We will reply to you in 24 hours if a replacement or partial refund could be performed, you will at least get 20% refund while 80% in maximum under everything has been confirmed.

Please notice what must be included with your package.

1. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped was not item ordered.

2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.

Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.

Returning For Replacement or Refund

Your satisfaction is of utmost importance to our Team. Upon the arrival of your package, it is suggested that you check and make sure the shoes have been made in accordance with your order specifications.